WEST MICHIGAN'S LEADER IN
Managed IT Services
Navigating the constant change of IT can be chaotic and overwhelming, but that's where we come in. We organize the chaos and provide structure to improve your confidence that you are addressing the right needs at the right time.
Managed IT Services & Tech Support in West Michigan
Dealing with IT Challenges?
IT can be overwhelming. There’s a whole mess of system issues, security threats, and big decisions to make.
From Chaos to Clear Strategy.
We’re here to help. We don’t just fix tech problems; we make sure your IT matches what your business needs. Instead of addressing random tech hurdles, we align IT with your business goals. We transform that jumbled mess into a structured, efficient system.
Getting More From Your IT.
With a structured approach, IT becomes less about firefighting and more about predictable, reliable momentum. By organizing tasks into straightforward focus areas, we ensure you’re not just using IT, but optimizing it. Partner with us, and make every IT dollar count.
- Front Line Support & Training
- Systems Support
- Security & Compliance
- Backup & Recovery
- Strategic Guidance
- IT Tools
- Do IT Yourself
Offering IT support for everyday challenges, managing employee IT transitions, and proactive security training. With both remote and on-site assistance, we’re there when you need us.
Continuous monitoring and maintenance of IT infrastructure, effective asset management, and personalized administrator support, ensuring operational consistency.
Deploying preventative measures against security threats with regular policy reviews, data classification, and penetration testing. Our team is always on the lookout for vulnerabilities, ensuring a secure business environment.
Prioritizing data protection with monitored backup services and robust disaster recovery planning, ensuring your information remains safe and accessible.
We work closely with you to ensure your IT aligns with your business objectives, offering tailored consulting, and sharing the latest industry insights.
Streamlining your operations with our suite of curated IT tools, encompassing everything from comprehensive documentation to efficient ticketing systems.
In our partnership, shared decision-making is fundamental: our technical expertise seamlessly complements your deep understanding of what matters most to your business. While we tackle the IT intricacies, certain responsibilities are inherently yours.
Leading with your mission and goals, followed by understanding your line of business applications, crafting IT policies for your employee handbook, and defining your business workflow underscores your pivotal role in our collaborative relationship.
We partner with the bestbrightest companies in the IT industry
Our partnerships ensure our clients are supported by only the best.
Surprise Out of IT
We’re evolving information technology support. Our Advisory & Support customers are not spending time with surprise invoices or requests for unexpected capital expenditures.
Advisory & Support
Looking for an IT company that understands your business? Our team has you covered.
Cisco Webex
Hassle-free video conferencing tools so you can stay connected with your customers.
VoIP Business Phones
Easy to use VoIP phone systems so that you can host webinars and collaborate with your team.
Managed Security
Our powerful managed services bundle covers your end-to-end security needs.
RUN YOUR OPERATIONS WITH MINIMAL DOWNTIME
IT SUPPORT, CONSULTING, & TECHNOLOGY SERVICES
Managed IT Services
Featured Blogs & Articles
Are You Traveling for Work? Here’s What We Need to Know.
If you’re traveling abroad for work, it’s important you let... read more
Microsoft Ending Support for Mail and Calendar Apps
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The Case Against BYOD for Business Security
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Email Archiving and Retention Policies Your Organization Should Implement Now
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What is a UPS and How Often Should I Replace It?
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Committed vs. Uncommitted Microsoft 365 Licenses
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What to Do if Your Credentials Are Stolen
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What Assets Should I Track for IT Budgeting and Planning?
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Things to Consider Regarding Hotspots for Your Employees
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IaaS vs. SaaS: Your Guide to Moving to a Serverless Environment
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How Do We Prioritize Submitted Tickets?
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Stories We Help Our Clients Tell: Taking IT More Seriously
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What Do We Audit for in Our Advisory Alignment Process?
Our advisory services proactively ensure your IT environment runs smoothly. Many... read more
What is the 3-2-1-1-0 Backup Rule?
IT experts and leading organizations widely endorse the 3-2-1 backup... read more
Did You Get a Scary Email? Here’s What to Do.
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Password vs. Passphrase: Which One is Better?
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3 Reasons Your Login Attempt Might Be Denied
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Organizations need to have backups to keep their data safe... read more
How an Incident Response Plan Can Save Your Company
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Why Do I Need Huntress Protection for My Network and Microsoft 365?
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Never Tell Anyone Your Password, Even IT Staff
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Cell Phone Stipends for MFA in the Workplace
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Avoid These 6 Cybersecurity Myths and Misconceptions
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Microsoft Ends Support for Windows Server 2012 and 2012 R2: What Does That Mean for Your Business?
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How Does Security and Privacy Work with Microsoft 365 Copilot?
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Just like old computers can prohibit you and your employees... read more
Is a Managed Service Provider Right for Your Business?
Owners of small- and medium-sized businesses have a lot on... read more
How do Data Breaches Happen?
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It’s a must for businesses to train their employees on... read more
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Aging computers not only are frustrating to use, but they... read more
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Saving documents, photos, videos and other files on a hard... read more
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To protect you from spam or suspicious-looking emails, Microsoft Outlook... read more
As Phishing Attacks Surge, It’s Important to Take Phishing Training Seriously
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What Are Bing Chat Enterprise, Microsoft 365 Copilot and How Can They Help Your Business?
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FTC Safeguards Rule Provisions: We Can Help
In November 2022, the Federal Trade Commission (FTC) extended the... read more
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Two-factor authentication (2FA), also referred to as multifactor authentication, is... read more
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How and When to Submit a Ticket Using the HT Support App
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4 Reasons Why You Should Enable BitLocker on Your Organization’s Devices
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7 Common Questions People Ask Before Purchasing a New Phone System
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Keep Email Organized with Outlook’s Focused Inbox
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Why You Should Use a Password Manager Instead of Your Web Browser to Save Passwords
As we increasingly rely on technology to accomplish everyday tasks,... read more
How Much Does It Cost to Hire a Managed Service Provider?
Managed service providers offer several IT-related services — more than... read more
Why You Should Hire a Managed Service Provider
Managed service providers (MSP) offer outsourced IT services to small-... read more
How do I Know if My Password is Strong?
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What is a Managed Service Provider?
When most people think of IT services, they think of... read more
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Spam and phishing have been around since the rise of... read more
Things You Should Know About the LastPass Breach
In August 2022, LastPass experienced a data breach. In light... read more
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Mandatory 10 Digit Dialing for National Suicide Prevention
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Why Can’t I Record My Webex Meeting?
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Does a VoIP Phone System Make Sense for Your Business?
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HT Joins the Technology Council of West Michigan
Our President Matt Clarin was recently invited to join the... read more
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The Difference Between Help Desk & Full-Service IT Support
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Why PowerPoint’s Grouping Feature Doesn’t Always Work
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Convenient Calling Features That Can Boost Productivity
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How to Transform a Table into a Chart in Microsoft Word
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Help! I Spilled Coffee on My Keyboard
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How to Extract Text from Images Using OneNote
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Changing the Setting for the Sleep Timer in Windows 8 & Windows 8.1
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10 Keyboard Shortcuts to Use When Presenting PowerPoint Slideshows
In business meetings, you can use Microsoft PowerPoint slideshows to... read more
How to Use iOS 12’s Enhanced ‘Do Not Disturb’ Feature
Sometimes it is important to keep calls and other notifications... read more
Business Benefits of Video Conferencing Tools
Video conferencing is no longer a premium option reserved for... read more
What’s the Best Way to Engage Your Virtual Team?
The benefits of remote workplaces are clear to just about... read more