Advisory & Support

IT Advisory & Technology Support

Our IT advisory service model provides fixed fee technology consulting, implementation and support. To get a true IT business partnership, you need a managed service provider that has aligned its service delivery model with your best interests. This is the goal of the advisory service delivery model – to provide everything you expect and more without wildly varying, unpredictable costs.

Our Customer Commitment

IT service should be focused on delivering and maintaining a positive user experience:

  • Monitoring tools are still used, but they are just part of how we focus on reducing the support issues.
  • Making your IT environment run smoothly and efficiently, with the goal of avoiding and eliminating repetitive issues as quickly as possible.
  • Per-user flat rate helps you easily budget for your IT needs without surprises.
  • Our advisory team meets with you regularly to discuss long and short term technology budget and strategy.
  • The network admin visits ensure standards are implemented and feedback is gathered from your users.
IT Advisory Tech Support West Michigan

Our Advisory Services

We are not simply your IT provider but a business partner that has aligned its service delivery model with your best interests in mind.

What does that mean? It means not charging you per device, per ticket, or for every minute we spend fixing something. After all, is it really in your best interest to pay every time something breaks? The truth of our industry is that in the traditional Managed Service model, MSP’s make money when they come fix more of your stuff.

Key Features & Benefits

  • Fixed fee monthly cost
  • Unlimited remote support
  • Onsite support at no additional cost
  • Staff augmentation
  • Network administration
  • Advisory services
  • Consulting and budgeting services
  • Strategic short and long term planning
  • Pro-Care device monitoring and management
  • Network management
  • Anti-virus
  • Anti-spam
  • Phishing training and testing
  • Cyber-vulnerability testing

IT Advisory & Consulting

Do you need IT advisory services to help you cut down operation costs or increase productivity?

We provide technology advisory and consulting for businesses throughout West Michigan and the Midwest. Get in touch with our IT consultants at (616) 949-4020 to learn how to improve and safeguard your business processes.