Donald Trierweiler
IT Support Technician
Describe your role at Hungerford Technology
In my role, I focus mainly on ticket support. My day-to-day includes working on submitted tickets, training and research with the goal of fixing and fully solving device and software issues!
What is an accomplishment you are especially proud of?
Becoming a Netadmin and becoming more of an escalation point for the Support Team
Tell us a little about yourself outside of work
I have a wife and two kids, one just over two and the other less than 6 months. I have a lot of nerdy hobbies, such as Warhammer, Magic the Gathering and Video Games. I am passionate about mini-painting and volunteer and a church camp over the summer, and as a youth group advisor at my church.
What’s a fun fact that most people may not know about you?
I cut my wedding cake with the Master Sword (from The Legend of Zelda) and do Mini-Painting art on commission.
What is the best IT tip or advice you would share with others?
Often the easiest way to not have anything break is to leave it alone. Consistency is the key to minimizing issues, and using things the same way and doing the same processes each day has saved me from many issues for my own personal technology.
Top 5 Gallup Strengths
• Context
• Competition
• Analytical
• Achiever
• Significance