How and When to Start a Chat with a Support Technician
Sometimes you have an issue that doesn't merit a...
03May
03May
How and When to Submit a Ticket Using the HT Support App
Editor's note: We upgraded our support app in 2026....
21Mar
What is the Dark Web and What is Dark Web Monitoring?
Beyond the traditional websites that are indexed by search...
19Feb
How do I Know if My Password is Strong?
As we increasingly rely on technology to accomplish everyday...
22Jan
What is the Difference Between Spam and Phishing?
Spam and phishing have been around since the rise...
02Jan
Things You Should Know About the LastPass Breach
In August 2022, LastPass experienced a data breach. In...
19Nov
Can Your Business Support a Remote Workforce?
Remote work has been revolutionized and really pushed forward...
11Sep
Is Your Tech Support Rep Acting as Your IT Security Consultant?
Tech support exists on a spectrum. On one side...
24Aug
The Difference Between Help Desk & Full-Service IT Support
For businesses that outsource some or all of their...