Mobile Device Management vs Mobile Application Management
Company data access on an employee’s personal phone is a bit of a conundrum.
But the challenge isn’t deciding whether employees should access company data from their phones. In many organizations, that’s already happening. The real question is: How much control should the organization have over a device it doesn’t own?
On one end of the spectrum is mobile device management (MDM), which manages the entire device. And on the other side, mobile application management (MAM) focuses on the company apps and data without managing the rest of the phone.
Both options improve security, but they solve different problems. MDM gives the organization significant control over the device itself, while MAM gives the organization control over company data without taking over the employee’s phone.
That’s an important difference because most employees don’t want to have two phones, and most employers don’t want to manage personal devices.
Employees want their personal lives to be private, but organizations want company data to be secure.
MAM exists because it offers a practical middle ground between the two.
| MDM | MAM | |
| Level of control | Entire device | Company data and apps only |
| Privacy impact | Greater employer control over the device | Limited to company apps and company data |
| What can we do? | Lock or wipe the device, enforce device settings, block or require apps, enforce security controls | Prevent company data from leaving managed apps, require encryption, block jailbroken devices, selectively remove company data |
| Use case | Company-owned devices | Personal devices |
MDM
As stated earlier, MDM gives an organization full control over its employees’ phones, but at a cost to privacy and flexibility. The organization controls the device, hence the “D” in MDM.
What exactly does it allow them to do?
- Wipe a phone
- Lock a phone
- Block apps from being installed
- Require authorization for apps to be installed
As you might imagine, your employees will be frustrated if they need authorization to download Spotify or if they lose all their personal photos because your IT team suspects a security risk.
If the organization isn’t paying for the phone, then it shouldn’t control personal data. Simply put, it’s overkill.
MAM truly is the best of both worlds: It allows an organization to protect and manage its company data while giving employees peace of mind that “Big Brother” isn’t watching or controlling their devices.
Use case: If you have company-issued phones for your employees, then MDM is the perfect solution. With a company phone, your employees should lose control over how the data is managed because the phone is provided for work only. Employees shouldn’t be downloading apps that aren’t work related, and the added ability to lock or wipe a phone can protect an organization if the device is lost or stolen.
MAM
Rather than controlling the whole device, MAM allows an organization to control certain applications — like Outlook, SharePoint and Teams — hence the “A” in MAM.
MAM helps protect your organization without invading your employees’ privacy. Here’s how:
| MAM Technical Controls | Why a Business Might Care |
| Help prevent accidental data leaks and keep company information from spreading into personal apps, storage locations or unmanaged systems. |
| Protect company information if a phone is lost, stolen or accessed by an unauthorized person. |
| Reduce the risk of forgotten, abandoned or unmanaged devices retaining access to company information. |
| Help ensure former employees immediately lose access to company data. |
| Reduce risk from devices that have bypassed built-in security protections. |
Company data (such as emails and chats) is protected but not accessible to your organization. Your messages can’t be viewed by your company or MSP.
Use case: Any organization that allows employees to access company data on their personal phones should use MAM. It protects the applications that need protection while limiting company device control. For example, if you wanted to force your employees to use the Outlook app, MAM (along with a conditional access policy) would allow you to do this.
Why Do We Prefer MAM?
MAM truly is the best of both worlds: It allows an organization to protect and manage its company data while giving employees peace of mind that “Big Brother” isn’t watching or controlling their devices.
Your employees are free to use their personal phones how they see fit, but any company data on that phone is carefully protected without overstepping boundaries.
Utilize MAM for Your Organization
Protect your organization’s data by implementing MAM on your employees’ personal phones.
Don’t wait until your sensitive data is stolen due to improper security configurations. Contact us and let’s implement MAM for your company today.
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