IT you can trust. Decisions you can explain.
For West Michigan companies with 30-120 employees, IT isn't just support anymore. We help CFOs and Operations leaders bring structure, security, and strategy to their teams.
How we help
Three focus areas that simplify IT for growing businesses in West Michigan.
Keep day-to-day IT running smoothly.
Reduce noise, maintain uptime, & support your team.
- Help Desk SupportChat, phone, and email support
- User LifecycleOnboarding & offboarding for staff changes
- Infrastructure SupportBehind the scenes: servers, switches, Wi-Fi
- Backup ManagementMonitoring & remediation
- PatchingAutomated updates
Keep your people and data protected.
Stop threats, respond fast, and reduce risk.
- Firewall & VPNConfiguration and secure access management
- Threat DetectionEndpoints and Microsoft 365
- Secure ScoreMicrosoft Secure Score monitoring
- Access & Privilege ManagementMFA, permissions & admin control
- External Threat IntelligenceDark web, vulnerability alerts & IP scans
- Security AwarenessTraining, phishing tests & report button
- Security AlignmentStandards, checks & continuous improvements
Don't overspend. Don't under-protect.
Make smarter decisions, stay organized, and plan ahead.
- Customer SuccessMaking IT make sense
- Strategic IT PlanningBudgets, roadmap & priorities
- DocumentationWhat you own & how it works
- Recurring Onsite IT VisitsFace-to-face support, focused on you
- Technology AlignmentStandards, checks & continuous improvements
Plans & Pricing
From responsive support to strategic planning, we right-size IT for growing businesses in West Michigan.
- Reliable BasicsFast help desk and routine upkeep that keeps people productive.
- Right-Sized SecurityOnly the absolute necessities of security. Enough to feel safe without feeling disruptive.
- Annual IT PlanningStay on course as your business grows and changes.
- Tighter SecurityStronger prevention. More frequent detection. Stricter controls.
- External Threat IntelligenceVulnerability alerts that surface issues early.
- Security Awareness ProgramTesting & training your employees will actually use — plus an easy button to safely report phishy emails and get back to work.
- Clarity & ControlKnow what's important, what's next, and why—without the jargon.
- Follow-ThroughKeep initiatives on track and course-correct quickly.
- Predictable SpendForecast renewals and projects for fewer surprises and smarter investments.
Pick your starting point
Not sure where to begin? We'll tailor a plan to your goals and mature it with you. Every plan includes simple per-user monthly pricing.
Help desk, patching, and proactive upkeep that keeps teams moving — plus the baseline security protections every business needs.
Layered protections that reduce risk. Stronger prevention, detection, and people-focused training for small businesses that take protecting their data seriously.
Executive guidance that turns IT into a plan you can explain: clear roadmap, steady cadence, and a budget you can defend.
You're in good company
"I think it's always nice to have somebody watching your back! It definitely brings some relief to know you're not just on an island out there by yourself."
"I can't speak highly enough of them! Very good at what they do, extremely helpful, proactive, and always there when you need them. Tens across the board."
"With Hungerford, we have access to a team with a wide range of expertise, so we always have the right type of support when and where we need it."
FAQ
Quick answers to the most common questions we hear when teams are comparing plans.
How does per-user pricing work?
We price by named users (employees with a Microsoft 365 account). Shared/guest accounts and service accounts are handled case-by-case based on usage.
Can we mix plans (e.g., some employees on MANAGE and others on SECURE)?
No. We standardize on a single bundle per tenant so controls stay consistent and support stays simple.
If you're not ready for SECURE today, start with MANAGE across the team and step up later.
What's included in onboarding?
A structured cutover: discovery & planning, tool deployment, documentation, and a "go-live" with your team. We coordinate with vendors, migrate support, and schedule a 30-day check-in. We'll confirm the exact timeline at kickoff.
What's NOT included in the monthly fee?
Projects (e.g., migrations, new offices), hardware, and specialty software/licenses are quoted separately. We'll flag anything out of scope before work begins—no surprises.
Can we start with MANAGE and add security/strategy later?
Yes. Many clients start with MANAGE and add SECURE or OPTIMIZE as needs and risk grow. Your plan can evolve without starting over.
Do you work with internal IT (co-managed)?
Absolutely. We can own the help desk while your internal lead handles projects—or vice versa. Clear swim lanes keep everyone productive.
Do you cover after-hours and emergencies?
Business-hours help desk is included. Critical incidents get an on-call response. We'll review escalation paths and SLAs during onboarding.
How do onsite visits work?
Remote is default. Onsite is scheduled as needed within our 60-mile Grand Rapids service area. Outside that radius, travel can be arranged.
What's your 90-day guarantee?
If you're unhappy within 90 days of cutover, we'll transition you at no charge. We want the right long-term fit—no hard feelings.
Will our team use Microsoft Teams or a desktop app for support?
Either. Our support lives in Microsoft Teams and in a lightweight desktop app. Both create/track the same tickets using your M365 login.
Our 90-day guarantee
Try us with confidence. If we're not the right long-term fit, we'll help you transition — no hard feelings.
Excludes third-party fees, hardware, prepaid licenses, project work, and past-due invoices.
What makes us different
Let's face it most MSPs are more alike than we are different. What sets Hungerford apart?
Every business is different. We help you find your balance between cost and risk, security and disruption, progress and fatigue.
• Don't overspend.• Don't under-protect.
• Don't get left behind.
Plain language, clear trade-offs, better outcomes. We work best with clients who want to understand what they're saying yes to and why it matters.
• You know your business.• We know IT.
• Together, we make better decisions.
Ready for what's next and steady through it.We help businesses navigate change. We've seen what works, what doesn't, and what holds up over time.
• 25+ years providing IT support.• Backed by an 85-year CPA firm.
Help, right where you work
Chat with our help desk in Microsoft Teams or the HT Support desktop app. Open tickets, drop screenshots, and track progress—without email ping-pong.
• Uses M365 login
• Quick chat & shortcuts
- Live chat with a real human
- Turn chats into tickets automatically
- Attach screenshots & files
- See status, updates, and history in one place
- Reply in-app to update or close tickets
- Secure by design — fits your Microsoft 365 security
Let's talk
Tell us a bit about your team and what you want from IT. We'll reply with next steps — no pressure, no jargon. No spam. We'll never sell your info.