Zack Swanson
IT Support Technician
Describe your role at Hungerford Technology
In my role, I focus on direct onsite customer support, onboarding and offboarding of workstations, and in-depth problem solving. My day-to-day includes traveling to customer locations, resolving both hands-on and remote tech issues, and deploying equipment, with the goal of ensuring our customers satisfaction.
What is an accomplishment you are especially proud of?
I recently finished the creation of my private self-hosted AI server, and continue to work towards finalizing my home lab for full control and privacy of my data.
Tell us a little about yourself outside of work
My wife and I have a wonderful 15-month old daughter, and spend much of our time outdoors and with our families. We have two cats, a rotund tortoiseshell & mainecoon, and love traveling to the Upper Peninsula and camping together. I enjoy reading a variety of different genres, playing games, cooking, and working on my home computer lab.
What’s a fun fact that most people may not know about you?
I collect fun mugs, and have a crippling sweet tooth.
What is the best IT tip or advice you would share with others?
Windows key + V will give you your clipboard history – a lifesaver when you accidentally copy over something you would have preferred to hang onto. Also, printers smell fear and urgency.
Top 5 Gallup Strengths
• Learner
• Input
• Belief
• Responsibility
• Connectedness