Mike Dornbos
IT Support Technician
Describe your role at Hungerford Technology
I focus on problem solving. My day-to-day includes acting as the first point of contact for clients, fielding phone calls and tickets, and diagnosing and solving a variety of issues.
My goal is to make every client and issue feel important and to ensure their needs are met efficiently with minimal interruptions to their operations.
What is an accomplishment you are especially proud of?
Waking up at 5am to alerts that a large client had dozens of accounts locked out, effectively crippling their operations. Along with my boss, we jumped into action and were able to figure out what had happened, put a plan into action, and get them back up and running. All before breakfast.
Tell us a little about yourself outside of work
I enjoy having game night once a week with my group of close friends, for hobbies I collect Magic cards and board games, and I have a cat named Whiz. I like small weekend getaways with my girlfriend Sierra. I enjoy being at home sitting on the roof with a drink on the weekend.
What’s a fun fact that most people may not know about you?
It’s a life goal to go to the same restaurant and get the same thing enough to the point I can simply order “The Usual.”
What is the best IT tip or advice you would share with others?
It may sound dumb, but there’s a reason we always try turning it off and on again.
Top 5 Gallup Strengths
• Relator
• Context
• Empathy
• Belief
• Adaptability