Josh Hoogeboom
IT Support Technician
Describe your role at Hungerford Technology
I’ve been with Hungerford since the summer of 2020. My role here revolves around making sure support tickets get resolved in the best way possible. I also am the primary VoIP technician here and handle a lot of the day-to-day management for our phone clients.
What is an accomplishment you are especially proud of?
I earned my Microsoft Teams certification from and help Manage Teams across our client base.
Tell us a little about yourself outside of work
I am the father to one wonderful daughter. I enjoy going outdoors to do bird photography and go canoeing, sometimes together and sometimes separately. I am a big fan of fantasy books, movies, and video games.
What’s a fun fact that most people may not know about you?
I have been to 9 countries outside of the US.
What is the best IT tip or advice you would share with others?
I find that patience is one of the most important skills to master as a technician or end user. The best resolutions take time and understanding from everyone. If a resolution to an issue feels quick in the moment, it’s because of the long hours put in by everyone in the past.
Top 5 Gallup Strengths
• Connectedness
• Input
• Adaptability
• Ideation
• Developer