Hungerford Technologies Way - Hungerford Technologies

Hungerford Technologies Way

No IT Provider can really know you, your IT environment, and your business unless they engage with you at a true partnership level. That requires more than the occasional onsite visit, some fancy remote management tools, and a quarterly meeting where they tell you “we’re being proactive!” by showing hard drive usage, patch statistics, and the memory utilization of your desktops.

 

Let’s talk about how companies historically buy IT services:

 

Time and Materials Contracts (T&M):

Time and Materials contracts give you the freedom to only pay for IT when something breaks or needs to be installed. This arraignment makes the most sense when you have internal skills for the strategy and daily support issues; outsourcing for projects or issues outside of internal staff’s capabilities.

The downside to T&M:

  • Simple issues can take longer to fix without automation tools and industry standards being followed.
  • You might be hesitant to call IT because you don’t want the bill for a big chunk of time at a high hourly rate.
  • It’s difficult to budget with high fluctuations from one period to another.
  • Your IT company isn’t proactively making recommendations and implementing best practices, and you don’t know what to ask for outside of break/fix support.

Supporting an environment under a T&M contract leads to a negative experience for all parties.

 

Traditional Managed Services:

Over the years, IT companies have improved the T&M experience by offering Managed Services. Although there are many variations, generally the IT company deploys remote monitoring tools to be more proactive about technical issues.

The intent is good, and it is an improvement over T&M, but does not solve two of the biggest problems:

  • Major issues still add up to a high bill because support is still handled as T&M billings.
  • There is still a feeling of your IT company not knowing you and your business because they’re too focused on reactive support and the hardware, not your users.

Traditional Managed Services still requires the business to know too much about technology and does not align the IT companies interests with the best interests of the customer. The IT provider is encouraged to upsell you, and they make more money when you have more T&M billings.

 

This is how we want to engage with our customers:

 

HT Advisory & Support Services:

We feel IT service should be focused on the user experience:

We don’t care how many devices that user accesses, we just want your experience to be a positive one.

  • We also don’t charge for support – if something takes longer to fix than expected, that is on us.
  • We put all our focus on making your IT environment run smoothly and efficiently, with the goal of avoiding and eliminating repetitive issues as quickly as possible.
  • Monitoring tools are still used, but they are just part of how we focus on reducing the support issues.
  • The network admin visits ensure standards are implemented and feedback is gathered from your users.
  • Our advisory team meets with you regularly to discuss long and short term technology budget and strategy.
  • Per-user flat rate helps you easily budget for your IT needs without surprises.

We put the time in to help you align your business to standards based, best-in-class products, services, and processes. Why? The more time we spend fixing broken stuff, the higher our cost. Our interests are aligned with your best interests.

Check out our web content where we answer your questions about providing the HT Advisory & Support Service.  We think we can convince you why it makes sense to have Hungerford Technologies be your IT partner –

Aligning business, technology, and advisory services to do IT better.